Compliments and Complaints

Your Voice Matters


Whether something felt great or something didn’t sit right — we want to hear about it.
Your feedback helps us stay grounded, learn, and keep doing what’s best for the young women and families we support.


How to Share Your Feedback


You can give feedback at any time — big or small. Kind words let us know what’s working. Concerns help us do better.


Reach out to: admin@spiritcare.com.au


Write to us


SpiritCare, 11/56 Central Hills Drive, Gregory Hills NSW 2557


Call us


Phone: 0457 981 116


Making a Complaint


If something hasn’t felt okay, please tell us. You won’t be ignored or treated differently for raising a concern.


You can:


  • Reach out in any of the ways listed above
  • Let us know what happened, how it made you feel, and what you’d like to see change
  • Ask for help — we can talk it through with you


We’ll treat your complaint with care and confidentiality. Only the people who need to know will be involved. It won’t ever be held against you.


Need Help Making a Complaint?


We’ll make sure the process is calm, safe, and easy to understand.


  • We’ll explain everything in plain language
  • You can bring someone with you for support
  • You’ll never be judged or pressured for speaking up
  • We’re here to listen — not defend


Want to Take It Further?


If you feel your concern hasn’t been handled properly, you can contact the NDIS Quality and Safeguards Commission:


  • Call 1800 035 544 (free call) or TTY 133 677
  • Visit www.ndiscommission.gov.au/about/complaints


You can make a complaint anonymously if you prefer. The Commission can investigate issues about unsafe or inappropriate services.


What Happens Next?


When you send us a complaint, we will:


  • Let you know we’ve received it
  • Look into it and talk with you if needed
  • Do what we can to make things better
  • Keep you in the loop


You’ll be treated fairly. You’ll be heard. And you’ll get a response.


We Don’t Just Welcome Feedback — We Rely On It


Every time you speak up, you help shape a stronger, safer, more supportive SpiritCare.


Thanks for taking the time to reach out — and for trusting us to listen.